10Fold Terms & Conditions
10Fold Laundry LLC
Terms & Conditions of Service
Effective Date: Upon Subscription.
Welcome to 10Fold Laundry! We appreciate the opportunity to take laundry off your plate and give you more time back. By enrolling in a 10Fold Laundry service plan, submitting laundry for processing, or using our pickup and delivery services, you agree to the following Terms & Conditions.
Please review these terms carefully.
1. Services Provided
10Fold Laundry LLC provides residential laundry pickup and delivery services, including washing, drying, folding, and returning customer laundry.
Our services are designed to provide convenient, professional laundry care. While we take care to handle every item responsibly, certain fabrics, stains, and garments may require specialized care that falls outside the scope of our standard service.
10Fold Laundry reserves the right to decline items that cannot be safely or appropriately processed.
2. Subscription Plans & Billing
10Fold offers recurring laundry service plans at the rates displayed on our website or during checkout.
Customers authorize 10Fold Laundry to charge their selected payment method automatically on their subscription billing date.
Subscription fees are charged in advance for the applicable service period.
Subscriptions automatically renew unless canceled before the next billing cycle.
Customers are responsible for maintaining accurate payment information and ensuring sufficient funds are available.
If a payment is declined, 10Fold Laundry reserves the right to pause or suspend service until payment is successfully processed.
Any additional services, bags, or charges outside the selected subscription plan will be communicated to the customer.
Subscription billing is based on the enrollment date, not the number of pickups within a calendar month. Mid-cycle enrollment does not automatically qualify for prorated pricing.
3. Cancellations, Refunds & Plan Changes
Customers may request cancellation or changes to their subscription by contacting 10Fold Laundry through the business's designated communication channels.
Cancellation requests must be submitted before the next scheduled billing date to prevent automatic renewal.
Cancellations will take effect at the end of the current paid billing period unless otherwise agreed upon.
Subscription payments are generally nonrefundable once a service period has begun.
Unused pickups, missed service opportunities, or unused portions of a subscription do not automatically qualify for refunds or credits.
Any exceptions, account credits, or refunds are handled at the discretion of 10Fold Laundry, subject to applicable law.
Customers wishing to upgrade, downgrade, or add bags to an existing plan must make the necessary subscription adjustments through the designated checkout process.
4. Pickup & Delivery Requirements
Customers are responsible for having their laundry bags accessible and ready at the designated pickup location on their scheduled service day.
Laundry bags must be placed outside or in the agreed-upon pickup location by 8:30 AM on the scheduled pickup day.
Customers must ensure that the pickup location is accessible and safe.
Failure to have laundry ready at the scheduled time may result in a missed pickup.
Missed pickups due to customer unavailability, inaccessible locations, or bags not being ready are not automatically eligible for refunds or credits.
Customers must communicate any changes to pickup instructions in advance.
10Fold Laundry generally operates scheduled pickup and delivery routes on designated service days. Same-day processing and return are the standard service expectation unless otherwise communicated.
Delivery timing may vary due to route conditions, weather, equipment issues, operational delays, or other circumstances outside our reasonable control.
5. Laundry Bags & Weight Limits
Customers are responsible for using their assigned 10Fold Laundry bags for service.
Bags must be securely closed and suitable for transportation.
Bags should not be excessively overfilled or packed beyond their intended capacity.
Our standard XL laundry bags accommodate approximately three standard household loads, depending on fabric type and item size.
Bags should generally not exceed approximately 50 pounds.
10Fold Laundry reserves the right to decline, separate, or charge for additional laundry that exceeds the limits of the selected subscription plan.
Customers may not substitute oversized containers or additional bags without prior approval.
6. Laundry Care & Customer Responsibilities
Customers are responsible for providing accurate information regarding their laundry and any special care requirements.
By submitting laundry, customers acknowledge and agree that:
All standard laundry is processed using current standard detergent unless otherwise agreed upon.
Items may be washed and dried using standard laundry practices appropriate for the service.
Customers must communicate special washing or drying instructions before processing.
Items requiring hand washing, dry cleaning, specialty treatment, or other services outside our standard offerings may be declined.
Customers should identify garments that require special handling and separate them when necessary.
10Fold Laundry is not responsible for damage resulting from inaccurate care labels, preexisting garment defects, normal wear and tear, unstable dyes, fabric deterioration, or customer-provided instructions that contribute to damage.
7. Pockets, Personal Belongings & Prohibited Items
Customers must check all pockets and remove personal belongings before submitting laundry.
10Fold Laundry is not responsible for personal items accidentally left in pockets, including:
Cash, coins, and jewelry.
Keys, identification cards, and wallets.
Electronics and accessories.
Pens, markers, cosmetics, and other items that may damage clothing.
Any other personal belongings.
Customers must not submit laundry containing hazardous materials, sharp objects, flammable substances, chemicals, bodily fluids, excessive pet waste, or other items that may create a health or safety risk.
10Fold Laundry reserves the right to refuse or discontinue processing of any bag containing prohibited materials.
8. Stains, Shrinkage & Color Transfer
While we make reasonable efforts to care for every garment, 10Fold Laundry cannot guarantee the removal of stains, odors, or discoloration.
Customers acknowledge that:
Some stains may be permanent or require specialized treatment.
Certain fabrics may shrink, stretch, fade, or change texture during ordinary laundering.
New or improperly treated garments may release dye and transfer color to other items.
Preexisting damage, weakened fibers, and manufacturing defects may become more noticeable during washing or drying.
Customers are encouraged to separate whites, darks, delicates, and specialty garments when appropriate.
10Fold Laundry is not responsible for damage resulting from inherent fabric characteristics, unstable dyes, preexisting conditions, or improper manufacturer care instructions.
9. Lost, Missing or Damaged Items
10Fold Laundry takes reasonable precautions to ensure customer belongings are handled carefully throughout pickup, processing, and delivery.
If a customer believes an item has been lost, damaged, or returned incorrectly, they must notify 10Fold Laundry as soon as reasonably possible and provide:
A description of the missing or damaged item.
The date of the applicable service.
Photographs or other supporting documentation, when available.
Claims should be submitted within 48 hours of delivery whenever reasonably possible so that we can investigate promptly.
10Fold Laundry will review reported incidents individually and make reasonable efforts to resolve legitimate concerns.
To the fullest extent permitted by applicable law, 10Fold Laundry's liability for a substantiated claim will be limited to the reasonable replacement value of the affected item, up to $100, taking into consideration its age, condition, and depreciation, subject to any applicable legal requirements. Proof of item purchase is required.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.
10. Customer Communication & Service Interruptions
Customers are responsible for maintaining accurate contact information, including phone numbers, email addresses, and pickup or delivery instructions.
10Fold Laundry may communicate with customers regarding:
Pickup and delivery updates.
Payment issues.
Subscription changes.
Service interruptions.
Operational updates and other matters relating to their account.
We will make reasonable efforts to notify customers of significant scheduling changes or service interruptions.
10Fold Laundry is not responsible for delays resulting from severe weather, road closures, equipment failures, emergencies, or other circumstances beyond our reasonable control.
11. Service Refusal & Account Termination
10Fold Laundry reserves the right to refuse service, suspend an account, or terminate a customer relationship when necessary, including situations involving:
Repeated payment failures.
Unsafe pickup or delivery conditions.
Prohibited or hazardous laundry items.
Abusive, threatening, or inappropriate conduct toward staff.
Repeated violations of these Terms & Conditions.
Any outstanding balances for services already provided remain the customer's responsibility.
12. Privacy & Customer Information
10Fold Laundry respects customer privacy and takes reasonable measures to protect personal and payment information.
Customer information is collected and used for purposes related to account management, payment processing, pickup and delivery coordination, and business communications.
Payment information is processed through designated payment providers. 10Fold Laundry does not intentionally collect or retain full payment card details outside the authorized payment processing system.
Customer information will not be sold to third parties for their independent marketing purposes.
13. Changes to Terms & Conditions
10Fold Laundry reserves the right to update or modify these Terms & Conditions as business operations, service offerings, or applicable laws change.
Customers will be notified of material changes when appropriate. Continued use of 10Fold Laundry services following the effective date of updated terms constitutes acceptance of those changes, to the extent permitted by law.
14. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
Any disputes arising from the use of 10Fold Laundry services will be handled in accordance with applicable Pennsylvania law.
15. Customer Acknowledgment & Agreement
By enrolling in a subscription plan, submitting laundry for processing, or otherwise utilizing 10Fold Laundry services, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.
Customers agree to comply with the policies outlined above and understand that these terms are intended to establish clear expectations and protect both the customer and 10Fold Laundry LLC.
10Fold Laundry LLC
Laundry reimagined. Luxury that fits your lifestyle.
We return your time – 10Fold
